Contact information
CONTACT INFORMATION
Last updated: 5 August 2026
PawClean Pro is a trading name of PETALIQUE LTD, a private limited company registered in England and Wales.
BUSINESS DETAILS
Legal company name:
PETALIQUE LTD
Trading name:
PawClean Pro
Company number:
16742889
Place of registration:
England and Wales
Registered office:
Office 14727
182–184 High Street North
East Ham
London
United Kingdom
E6 2JA
Website:
https://pawcleanpro.com
Customer support email:
support@pawcleanpro.com
Customer support telephone:
[ADD BUSINESS PHONE NUMBER BEFORE LAUNCH]
CUSTOMER SUPPORT
You may contact us about:
• product questions;
• orders and payments;
• delivery and tracking;
• cancellations;
• damaged or faulty products;
• returns and refunds;
• complaints;
• privacy and personal information.
When contacting us about an existing order, please include:
• your full name;
• your order number;
• the email address used at checkout;
• a brief description of the issue.
We aim to acknowledge customer enquiries as soon as reasonably possible.
COMPLAINTS
To make a complaint, email support@pawcleanpro.com with the subject line:
Complaint – Order [your order number]
Please explain:
• what happened;
• when it happened;
• how you would like the matter resolved;
• any relevant evidence.
We will investigate the complaint fairly and provide a response within a reasonable period.
URGENT ORDER CHANGES
Contact us immediately if you notice an incorrect delivery address or product selection.
We cannot guarantee that an order can be changed or cancelled after it has entered fulfilment or has been dispatched.
RETURNS
The registered office shown above is not a customer returns address.
Do not send products to the registered office.
To request a return, contact support@pawcleanpro.com and follow the instructions provided under our Return and Refund Policy.
PRIVACY REQUESTS
Requests concerning access, correction, deletion or other personal information rights may be sent to:
support@pawcleanpro.com
Use the subject line:
Privacy Request
LEGAL CORRESPONDENCE
Legal and formal business correspondence may be sent to the registered office.
Customer returns must not be sent to that address.